90-Day Money-Back Guarantee
We want you to love TerraVit. If you're not completely satisfied, you have 90 days from the day you receive your order to request a full refund of the product price. No need to send anything back.
To request a refund, email us at support@tryterravit.com with your order number and the email used at checkout.
No returns needed
For product safety reasons, we don't accept returns of supplements. You don't need to ship anything back to receive your refund. Please dispose of any unused product safely.
What's covered
- The product price of your first order, including bundles, whether the bottles are opened or unopened
- Subscription refills: see the "Subscription charges" section below
What's not covered
- Shipping fees, Premium Shipping, and Shipping Protection fees, as these services have already been provided
- Orders placed more than 90 days ago (counted from the delivery date)
- Requests that appear fraudulent or abusive, such as repeated refund requests on multiple orders
Subscription charges
If you were charged for a refill you didn't want, contact us within 30 days of that charge and we'll review your request. To stop future refills, cancel anytime before your next billing date, as described in our Cancellation Policy.
Damaged, defective, or wrong items
Please check your order when it arrives. If a bottle is damaged, the safety seal is broken, or you received the wrong item, contact us within 14 days of delivery with a photo, and we'll send a free replacement or a full refund.
Lost or stolen packages
If you purchased Shipping Protection and your package is lost, stolen, or damaged in transit, contact us and we'll send a replacement at no extra cost.
European Union 14-day cooling-off period
If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without justification. Please contact us at support@tryterravit.com to exercise this right.
How refunds are processed
Once your refund is approved, we'll notify you by email and refund your original payment method within 5 business days. Please allow some extra time for your bank or card provider to process and post the refund. If more than 15 business days have passed since approval and you haven't received it, contact us at support@tryterravit.com.
Contact
Questions about refunds? Email support@tryterravit.com. We're happy to help.