Subscription Cancellation Policy
We want subscriptions to be simple, fair, and easy to manage. Subscriptions are always optional, and you can cancel at any time with no cancellation fees.
You can cancel or manage your subscription anytime through your customer account here:
Subscription Portal: https://tryterravit.com/account/login
From your account you can cancel, pause, or skip a refill, change your delivery schedule, update your payment method, or change your shipping address. If you need help with any of these, our support team is happy to do it for you.
Renewal reminders
We send you a reminder email before each renewal charge, so you always know when your next refill is coming. Refills ship every 4 weeks unless a different schedule was shown at checkout.
Timing
To avoid being charged for your next refill, please cancel before your next scheduled billing date. If a refill has already been processed or shipped, we may not be able to cancel that shipment, but contact us and we'll do our best to help.
Refunds on subscription charges
We're flexible. If you were charged unexpectedly, forgot to cancel, or are unhappy with your order, contact us within 30 days of the charge and our team will review your request. Your first order is also covered by our 90-Day Money-Back Guarantee, as described in our Refund Policy.
Approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.
We reserve the right to decline requests that appear fraudulent or abusive.
Need help cancelling?
Email: support@tryterravit.com
Please include your order number and the email you used at checkout so we can help you faster. We reply within 1 business day.