1. Order Processing
Processing time: Orders are verified, quality-checked, and packed within 1 to 3 business days.
Business days: Our warehouse operates Monday to Friday, excluding US federal holidays. Orders placed on weekends or holidays are processed the next business day.
Payment verification: Orders flagged for review by our payment processor may be delayed until cleared. We'll contact you if we need any additional information.
2. Shipping Cost and Delivery Time
Free Standard Shipping on all orders.
Estimated delivery: 5 to 10 business days after processing.
Delivery times are estimates, not guarantees. Delays caused by carriers, customs, weather, or other events outside our control may occur.
3. Tracking
You'll receive a tracking link by email as soon as your order ships. Tracking updates are provided by the carrier.
4. Shipping Protection
Shipping Protection is an optional add-on offered at checkout for $3.99. If your order is protected and your package is lost in transit, stolen, or arrives damaged, contact us within 14 days of the delivery date (or the expected delivery date, for lost packages) and we'll send a free replacement.
5. Orders Without Shipping Protection
- Lost packages: if the carrier confirms a package is lost after investigation, we'll send a replacement or issue a refund.
- Damaged items: contact us within 14 days of delivery with a photo, and we'll make it right as described in our Refund Policy.
- Packages marked as delivered: if tracking shows your package was delivered but you can't find it, please check with neighbors and your local post office first. Unprotected packages confirmed delivered by the carrier aren't eligible for replacement, but we'll help you file a claim with the carrier.
6. Address Accuracy
Please make sure your shipping address is complete and correct at checkout. We're unable to replace or refund orders shipped to an incorrect or incomplete address provided at checkout. To change your address, email support@tryterravit.com before your order ships.
7. Stock and Availability
If an item becomes unavailable after you order, we'll ship the available items and contact you with options: wait for restock or receive a refund for the unavailable items.
8. Cancellations
Orders can be cancelled before they ship by contacting support@tryterravit.com. Once an order has shipped, it can't be cancelled, but you're still covered by our 90-Day Money-Back Guarantee as described in our Refund Policy.
9. Delayed Deliveries
If your package hasn't arrived within the estimated timeframe, please check your tracking link first, then contact us at support@tryterravit.com with your order number and we'll investigate with the carrier.
10. Fraud Prevention
To keep prices fair for everyone, we monitor for abuse such as false "not received" claims when tracking and carrier records confirm delivery, or repeated refused deliveries. We may decline future orders from accounts involved in fraudulent activity.
11. Contact Us
Questions about shipping? Email support@tryterravit.com and include your order number. We aim to reply within 24 hours on business days.